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Most iPhones from the XS onward, Google Pixel 3 and later, and recent Samsung Galaxy S, Z and A phones support eSIM. The phone must not be locked to a carrier. The app checks your phone before you pay.

After your first purchase, open the app and tap Install. On iPhone this opens the system installer in one tap. On Android, follow the steps in the app or scan the QR code from another screen. Install it on Wi-Fi, ideally before you travel.

No. You install the OurByt eSIM once. Every plan you buy after that, for any country or region, is added to the same eSIM.

Open the app and choose Replace eSIM. You get a new eSIM for your current phone. The app tells you what happens to any unused plans before you confirm. Each account has one eSIM at a time.

If your eSIM has had no plan for 60 days, we retire it to keep your account tidy, and we warn you before we do. Buying a new plan later gives you a fresh eSIM to install.

Most plans start when your phone first connects to a supported network in the destination, not when you buy. The plan page in the app shows the exact rule for each plan.

Turn on the OurByt eSIM for mobile data and switch on data roaming for that line in your phone’s settings. Keep your home SIM on for calls and texts if you like.

No. Data plans are data only. Apps like WhatsApp, FaceTime and OurByt calling work over that data. For a real number, add an OurByt number.

Yes. A new plan waits on your eSIM and starts when the current one ends. A waiting plan that has not started can be cancelled and refunded.

Travel plans run as roaming, and some networks limit roaming lines after long stays. For stays over 60 days, check the notice on the plan page.

No. Calling credit alone lets you call any phone. People you call see a shared OurByt caller ID. With your own number, they see that number and can call you back.

Rates depend on the country and whether you call a mobile or a landline. The app shows the rate per minute before every call.

In the app, from the App Store or Google Play. Packs are $5, $10, $25, $50. Your balance can be up to $200.

No. OurByt does not support emergency calls. Always dial emergency numbers from your phone’s built-in dialler.

It works anywhere you have an internet connection. A few countries restrict internet calling, including the UAE, China, Qatar, Egypt and Jordan, so calls there may not connect.

From your calling credit: the first month when you choose the number, then monthly on the same date. We remind you 3 days before renewal if your credit is low.

Your number goes into a 7-day grace period. Outgoing calls and texts pause and incoming calls go to voicemail. Add credit within 7 days to keep it. After that the number is released.

Yes. Calls to your number ring on your lock screen like any other call, as long as your phone has an internet connection.

Open the number in the app and choose Release. It stays yours until the end of the month you’ve paid for, then it is released. Released numbers can’t be recovered.

Not for US, Canadian or UK mobile numbers. Some countries we add later require ID by law. The app asks only when it’s needed.

In the Messages tab. Each conversation shows which of your numbers it came through, so personal and work numbers stay apart.

Many services send codes to OurByt numbers, but some banks and apps block internet numbers. Keep your home number for codes that matter most.

If a plan could not be added to your eSIM, we refund it automatically. A plan that has not started yet can be cancelled for a refund. A plan that has started is not refundable.

Credit is bought through the App Store or Google Play, so refund requests go through Apple or Google under their rules. Any unspent part of a refunded pack is removed from your balance.

No. Credit can only be spent on calls, texts and numbers in OurByt.

In the app, go to Account, then Delete account. We show you what you’ll lose first. Numbers are released at the end of their paid period, unused credit is forfeited, and we erase your personal data within 30 days except records the law requires us to keep.

Text history is deleted or anonymised after 6 months and call history after 12 months. Text messages are encrypted at rest. See the privacy policy for details.