Terms of service

These terms are an agreement between you and OurByt ("we", "us") for the OurByt app and the services in it: eSIM data plans, calling credit, phone numbers, calls and texts. By creating an account or buying anything in OurByt you agree to them. Please also read our privacy policy.

1. Your account

You must be at least 18, or the age of majority where you live, to use OurByt. You sign in with an email code, Apple or Google. Keep access to that email or account secure; anything done through your account is your responsibility. Give us accurate details, and keep your email address up to date so we can reach you about your services.

2. eSIM and data plans

• Each account has one OurByt eSIM at a time. It is issued with your first data plan, and later plans are added to the same eSIM.
• Your phone must support eSIM and must not be carrier-locked. The app checks compatibility, but you are responsible for using a supported, unlocked phone.
• Data plans are data only. They do not include a phone number, voice minutes or texts on the mobile network.
• Each plan has a data allowance and a validity period, shown before you buy, along with when it starts. A plan ends when its data or its validity runs out, whichever is first. Unused data does not carry over.
• Plans run on partner networks in roaming mode. Speeds and coverage depend on the local network. Some networks limit roaming lines on long stays (more than about 60 days).
• A plan bought while another is active waits and starts later. A waiting plan that has not started lapses 12 months after purchase.
• If your eSIM has had no plan for 60 days, we may retire it after warning you. You can get a new one with your next purchase. If you delete the eSIM from your phone or change phones, use Replace eSIM in the app; replacements may be limited each month.

3. Calling credit

• Calling credit is bought in the app through the App Store or Google Play, in packs of $5, $10, $25, $50. Your balance can be up to $200.
• Credit pays for calls, texts and numbers in OurByt. It is not money, has no cash value, cannot be withdrawn or transferred to anyone else, and earns no interest.
• If a store refunds a credit purchase after part of it was spent, we remove the refunded amount from your balance, which can then go below zero. While your balance is below zero, outgoing calls and texts are paused until you top up.
• Credit left when you delete your account is forfeited. We warn you before deletion.

4. Numbers

• You can rent a phone number in the countries offered in the app. Numbers are paid from your calling credit: the first month when you choose it, then monthly on the same date.
• If renewal fails because your credit is too low, the number enters a 7-day grace period: outgoing calls and texts pause and incoming calls go to voicemail. If you have not topped up after 7 days, the number is released.
• You can release a number at any time in the app. It stays yours until the end of the period you have paid for. Released numbers cannot be recovered or transferred to you later.
• Some countries require proof of identity or address before a number can be used. We collect only what the rules for that number require.
• You rent the number from us; you do not own it. We may change or withdraw a number if a carrier or regulator requires it, and we will tell you and offer a replacement or a refund for the unused period.

5. Calls and texts

• Calls and texts are charged at the rates shown in the app before you call. Rates may change; the rate shown at the start of a call applies to that call.
• Calls without your own number show a shared OurByt caller ID. Calls from your number show that number.
• Calling and texting need an internet connection. Some countries restrict internet calling, and quality depends on your connection.
• Text sending may be limited to certain countries. Some services do not send verification codes to internet numbers.

6. No emergency calling

OurByt cannot be used to call emergency services such as 911, 999 or 112. Always use your phone's built-in dialler and mobile network for emergencies.

7. Prices, payments and refunds

• Prices are shown in US dollars in the app before you buy, including any taxes we are required to charge. Your bank may add its own fees for currency conversion.
• Data plans are paid by card, Apple Pay or Google Pay. Calling credit is paid through the App Store or Google Play, under their terms.
• Data plans: if a plan cannot be added to your eSIM, we refund it in full. A plan that is waiting and has not started can be cancelled for a refund. A plan that has started is not refundable, except where the law says otherwise.
• Calling credit: refunds are handled by Apple or Google under their policies.
• Numbers: if a number you paid for cannot be activated, or is rejected after an identity check, we refund that month's charge to your credit.
• Where you have a legal right to cancel a digital service within 14 days, you agree that the service starts straight away when you buy, and that you lose the right to cancel once a data plan has started or a number is active.

8. Acceptable use

You must not use OurByt to:

• break the law, or harass, threaten or defraud anyone;
• send spam, bulk or automated messages, or make robocalls;
• resell our services, or connect them to call centres, gateways or SIM boxes;
• pretend to be someone else, or hide or fake caller identity;
• interfere with or try to break the app or our systems.

We apply limits to protect you and our partners from fraud. We may pause or close an account that breaks these rules or shows signs of fraud, and we will tell you why unless the law or an investigation prevents it.

9. Service availability

We rely on mobile networks, telecom carriers, app stores and payment providers. We work to keep OurByt available, but we do not promise it will always work everywhere or without interruption. We may change or stop features, and we will give you notice before removing anything you have paid for, with a refund for the unused part where appropriate.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, we are not liable for indirect or consequential loss, such as lost business or missed calls, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. If you live in a country whose consumer law gives you more rights, those rights apply.

11. Ending your account

You can delete your account at any time in the app (Account, then Delete account). Before you confirm, we show what you will lose. Numbers are released at the end of their paid period, remaining credit is forfeited, and an installed eSIM keeps working until its current plan ends. We may close accounts as described in section 8.

12. Changes and contact

We may update these terms. For important changes we will tell you in the app or by email before they take effect. If you keep using OurByt after that, the new terms apply. Questions? Email [email protected].